Refund policy
Returns, Refunds & Cancellations
Last updated: September 2026
Because The Mini Loaf UK sells freshly prepared food products, we do not accept ordinary returns of food products once they have been prepared or delivered.
Cancelling Your Order
Orders can be cancelled by contacting us before our weekly order deadline of Monday at 6:00 PM. Once an order has entered preparation, cancellation may no longer be possible.
If you need to cancel your order, please contact us before the deadline at:
@theminiloafuk@gmail.com
Once the Monday 6:00 PM deadline has passed, your order may already have been scheduled for preparation and we may be unable to cancel or refund it.
Personalised or specially prepared orders may not be cancellable once preparation has begun.
Damaged or Incorrect Orders
If your order arrives damaged, you receive the wrong product, or there is another problem with your order, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging where relevant
We will review the issue and, where appropriate, provide a replacement, refund or another appropriate remedy.
Quality or Food Safety Concerns
If you believe there is a problem with the quality or safety of a product, please stop consuming it and contact us immediately.
Where possible, please retain the product and its packaging while we investigate the issue.
Refunds
Where a refund is approved, it will normally be made to the original payment method.
The time taken for the refund to appear may depend on your payment provider.
Statutory Rights
Nothing in this policy affects your statutory consumer rights.